Last updated: March 2019
We may collect the following kinds of information:
EldersAide collects information from you when you provide it to us. This happens when you register for our website, use the Platform, or communicate with us, such as through our website, applications, email, SMS, over the telephone or in person. The information you provide us may include information that personally identifies you ("Personal Information" or "PII"), such as name, email address, phone number or your mailing address. We also collect your credit card information in order to process payments for Care Services.
You may also provide us information about a person whose care is being managed through the Platform, such as that person’s Personal Information, conditions relative to the Care Services, special needs and preferences. You agree not to provide us information about any other person unless you have that person’s express permission.
You or the Recipient may provide information to the Independent Care Pros. The Independent Care Pros will use the Platform to manage and communicate with you about the Care Services that they are providing, including by entering information about the Care Services and the recipient of the services into the EldersAide application and websites, which will make it available to us.
If you are interacting with our website or applications on a mobile device, your mobile carrier may automatically send us your device and hardware ID, device type, carrier, carrier user ID, the content of your request and basic usage statistics about your device and usage of our website or applications. We do not store this information or use it for any purpose. If you provide it to us or send us a message from your mobile device, we may also collect your phone number. Your device may also store information about your usage of our website and applications. Please consult your device documentation on how to manage local storage.
When you access our website through a browser, application or other client, like other web providers, our servers automatically record certain information. This data is recorded in server logs and may include information such as your web request, your interaction with the website, the website that you were visiting when you came to our website, your Internet Protocol (IP) address, your browser type and language, the date and time of your request, and your cookie data.
Here are the ways that we use the information that we collect:
In addition, the Independent Care Pros will use the information to provide and communicate about the Care Services.
EldersAide may share your Personal Information with third parties as follows:
You can contact us by emailing us at privacy@EldersAide.com and we will make good faith efforts to provide you with access to your Personal Information in order to correct, amend or delete it unless prohibited by law. We may decline to process requests if it would require effort disproportionate to the privacy risk, would violate the rights of others or would prejudice an ongoing legal proceeding or investigation. Because of the way we make back-up copies of our data, residual copies of the information may remain in our backup systems. We also may not be able to delete Personal Information that you have submitted through public activities, and even after removal and it may remain viewable in cached and archived locations or on other websites not within our control. We may charge a reasonable fee to access your Personal Information if to do so would require disproportionate effort. Updating or deletion of your Personal Information will not have any effect on other information that EldersAide maintains.
We recognize that security is important and take reasonable measures to protect your Personal Information from loss, misuse or unauthorized access, disclosure, alteration or destruction. If you believe that the Personal Information you have provided us has been compromised, or if you become aware of a potential security vulnerability in our Platform, please contact us at privacy@EldersAide.com.
You agree that EldersAide may send you communications relating to your account and the EldersAide services. These communications may be through email, telephone, SMS or notifications through applications. You can elect not to receive certain marketing messages from EldersAide by email by following the instructions in the email or by contacting us, but you cannot elect not to receive administrative messages relating to your account or legal matters. You consent to receiving all legally-required notifications from EldersAide through display on our website, through the email you provide to us, or through the email associated with your EldersAide account, which may be the email associated with any of your third-party IM Websites or social networks through which you connect to EldersAide (such as Facebook).
This website is intended for use by persons over the age of 18. EldersAide does not seek to collect information about children under the age of 18. No information should be submitted to or posted on this website by users under 18 years of age. If you believe that we might have any information from a child under age 18, please contact us at privacy@EldersAide.com.
EldersAide does not respond to Do Not Track (DNT) signals.